Faqs2021-10-12T13:54:39+02:00

How can we help you?

Is there a minimum purchase value?2021-10-25T10:06:33+02:00

Yes, this is CHF 69, excluding delivery costs.

By when do I have to order so that I can receive the goods the next day?2021-10-25T10:07:20+02:00

The last order date is 2:00 p.m. for the following day delivery:

  • “Swiss Express” Moon: from 07:00 to 10:00 of the next working day from Tuesday to Saturday.
Until when do I order so that I receive the shipment on Monday?2021-10-13T08:29:24+02:00

There are no deliveries on Monday.

Can I also place my order a few days before the delivery date?2021-10-13T08:29:48+02:00

Yes, please select the desired delivery date in the check-out of the online shop.

Do I get an order confirmation for my order?2021-10-13T08:30:05+02:00

Yes, you will receive the order confirmation immediately by email after your credit card / debit card has been charged.

Can I modify or cancel my order afterwards?2021-10-25T10:07:45+02:00

No, unfortunately it’s not possible for technical reasons.

Which prices are binding for me?2021-10-25T10:08:18+02:00

The price displayed in the shop at the time of the order is in Swiss francs (including VAT).

How long do the frozen products last?2021-10-13T08:31:10+02:00

The expiry date of frozen products is shown on the packaging.

Slightly thawed products which have exceeded the maximum delivery time, for example due to the absence of the recipient, can be thawed in the refrigerator at 7 ° C and then prepared. Alternatively, slightly thawed products can be placed in the freezer and stored at -18 degrees.

Can I receive deliveries on public holidays?2021-10-25T10:09:07+02:00

No, deliveries are made on Sundays, Mondays, national and cantonal public holidays.

What happens to the delivery if the recipient is absent?2021-10-13T08:31:50+02:00

If the customer is not present at the delivery time, the postman leaves a collection slip with the request to collect the goods at the nearest post office counter. YUM CHA guarantees the cold chain up to the house or shop door. Thereafter, liability for the content is explicitly transferred to the customer.

Can I really receive frozen products via delivery to my home?2021-10-13T08:32:10+02:00

Yes, thanks to our sustainable reusable thermal boxes, you will always receive the products frozen within the specified delivery time.

What do I have to consider when handling dry ice?2021-10-13T08:32:31+02:00

In principle, you do not come into contact with dry ice. This is integrated in a special lid of the thermobox, which is taken away by the postman as soon as the goods are handed over.

Nevertheless, the following safety measures generally apply:

  • Avoid direct skin contact and only handle dry ice with gloves.
  • Always keep dry ice away from children.
  • Never store dry ice in airtight packaging and in poorly ventilated rooms.
What methods of payment can I use?2021-10-13T08:32:56+02:00

The following options are available for payment: MasterCard / Visa credit card, PostFinance debit card, e-finance or Twint.

How do I report complaints to you?2021-10-13T08:33:31+02:00

Should unexpected defects in the goods or packaging occur during delivery, report these to our customer service immediately after receiving the shipment: info@yumcha.ch or Tel. 041 855 50 80 (Monday to Friday, 09:00 – 12:00).

Do I get my money back?2021-10-26T07:50:04+02:00

Yes, for goods that can be proven to be defective, the amount paid will be credited to the payment method used within 7 working days. We do not describe the intrinsic quality – if the product does not correspond to the taste expectation of the customer – as a defect.

Contact us

Email
info@yumcha.ch

Address
HongCore GmbH
Landenbergstrasse 3c
6005 Luzern

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